If Coachful repeatedly returns to sign-in, start with the original account and sign-in method. A repeated sign-in screen alone does not prove an account was deleted or every session was revoked.
Check the basics
- Confirm you are using the intended workspace and the same email/password, Google or Apple identity as before.
- Use a stable connection and complete any browser/provider handoff before returning to the app.
- Update the installed app through its normal store if an update is available.
- If you use email/password, reset it through the sign-in flow when necessary.
Review session actions
Using Manage account → Security → Sign out all devices intentionally clears Coachful sessions, including the current device. The current Security screen does not display individual device histories. Do not diagnose a global sign-out solely from a password change, role change or missing notification without evidence.
Ask for a focused review
If sign-in still loops, send support the device/OS, app version, workspace URL, sign-in method and the exact point where it returns to sign-in. Keep credentials and verification codes out of screenshots.
If the steps do not match what you see, contact support@coachful.co with the workspace URL, the action you tried and a screenshot without passwords or codes. Do not post client information in a public channel.