You can download the account data available through Coachful's personal export from Manage account → Security → Download my data.
Download your account export
- Sign in to the intended account.
- Open the account menu and Manage account → Security.
- Find Download my data and choose Download.
- Save the returned JSON file somewhere private. If authentication has expired, sign in again and retry.
This action downloads a file. It does not require a Coachful authenticator-app code or depend on a background email job completing first.
Personal data and business backups differ
The personal account export is not a promise to include every organization-owned file, payment record, message or video byte. Business-owner backups and client/resource-specific exports are separate workflows with their own permissions and scope. Review the actual export and contact support if a particular record or data request remains unresolved.
Keep the export private
A download can contain personal information. Store and share it carefully. Exporting does not delete the account or change a subscription. A broader privacy request can be sent to support for review without deleting your workspace.
If the steps do not match what you see, contact support@coachful.co with the workspace URL, the action you tried and a screenshot without passwords or codes. Do not post client information in a public channel.