Account & Security
Account settings, password, two-factor, sessions, and data privacy.
Account deletion: what happens to your coaching data
Everything coaches and clients need to know before deleting a Coachful account — what data is removed, what to export first, and how to protect your clients.
Account recovery if you lose access to your email
Recover the original sign-in identity and request a reviewed ownership check when email access is lost.
Active devices: how to sign out of Coachful
Use Coachful’s global sign-out control and understand the current limits of its Active devices section.
Changing your display name and profile photo
Learn exactly how to update your display name and profile photo on Coachful, where each change appears, and how to keep your coach public profile consistent across the platform.
Coachful security best practices for coaches
Protect your coaching business and client data with these essential Coachful security best practices — covering passwords, team roles, Stripe, and more in one complete guide.
GDPR data export request: how to download your data
Download your account JSON in Security and distinguish personal exports from workspace backups and other data requests.
How to change your Coachful password
Update an email-account password in Security, use password reset when needed and revoke sessions with the supported global action.
How to revoke a virtual assistant’s access
Learn how to instantly revoke a virtual assistant's access in Coachful — step-by-step instructions, what changes immediately, and what to clean up manually to keep your workspace secure.
Resetting a forgotten password
Reset an email-account password through sign-in and recover Google or Apple access through the original provider.
Setting timezone and locale for your account
Learn how to set the correct timezone and locale in your Coachful account so sessions, program schedules, habit tracking, and billing all display accurate times for you and your clients.
Signing out of all devices at once
Revoke Coachful sessions with Sign out all devices and understand which account and provider settings remain separate.
Two-factor authentication: current Coachful security options
Understand the security controls Coachful currently provides and how Google, Apple and email-provider verification differ.
Updating your email address
Change your account email through Profile, verify ownership and distinguish account email from workspace sending settings.
Why am I being asked to sign in again?
Getting prompted to sign in again on Coachful? Learn the 8 most common causes — from expired sessions to cookie blockers — and fix them in minutes.