In the full workspace, open Manage → Branding (this opens Customize), then Communications. In Simple Mode start at Settings → Branding → Communications. The three panes are Sending, Notification emails and Notification settings. Compact screens shorten the last two to Emails and Notifications.
Set the workspace reminder timing
- Open Notification settings and the event/session reminder controls.
- Choose the first reminder: 24 or 48 hours before.
- Choose the second reminder: 1 or 3 hours before.
- Review which reminder notifications and delivery channels are enabled.
These are workspace reminder timings. There is no arbitrary Add Reminder stack with three independently timed reminders per session type, and these controls do not offer 15- or 30-minute offsets.
Override channels for one session
A session's Reminders controls can set Email, Text and WhatsApp independently to Workspace default, On or Off. An override still depends on the workspace's channel connection and master switches, plus the recipient's consent and contact details. Turning a channel on does not establish that a message was delivered.
Change the message
Notification emails holds the supported reminder templates. Template editing and timing are separate controls. Most notification templates require a verified sending domain. Use only the variables offered for that email and keep the relevant event time and joining link.
If a reminder is missing
Check the booking date and timezone, workspace reminder switches, the session's channel override and the recipient's preferences. Confirm that the address or phone number is correct and that the chosen channel is connected. A booking confirmation, a saved reminder setting and a delivered reminder are different events. Give support the booking details if delivery remains unclear.
If the steps do not match what you see, contact support@coachful.co with the workspace URL, the action you tried and a screenshot without passwords or codes. Do not post client information in a public channel.